At Kattason Enterprise (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://kattasonenterprise.com) and purchase our products.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, information that is automatically collected when you use our website, and information from third parties.

A. Personal Information You Provide to Us

When you register for an account, place an order, subscribe to our newsletter, or contact customer support, we may collect:

  • Contact Details: Name, email address, phone number (e.g., 0714 548 987), and billing/shipping addresses.

  • Account Information: Username and password.

  • Payment Information: Credit/debit card details, M-Pesa phone numbers, or other payment details. (Note: We use secure third-party payment gateways; we do not store your full financial details on our servers.)

  • Communications: Any messages, reviews, or feedback you send to us.

B. Information Automatically Collected

When you browse our store, we automatically collect certain information about your device and interaction with our site, including:

  • Device Data: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages viewed, links clicked, time spent on pages, and referring website addresses.

  • Cookies & Tracking: We use cookies, web beacons, and similar tracking technologies to monitor activity on our service and store certain information (see Section 5 below).

2. How We Use Your Information

We use the collected information for various business and commercial purposes, including:

  • Fulfilling Orders: To process transactions, arrange for delivery (e.g., Next-Day Delivery), and provide order confirmations and invoices.

  • Customer Support: To respond to your inquiries, handle 60-Day Free Returns, and resolve technical issues.

  • Personalization: To tailor your experience and display products (like smartphones, earbuds, or smartwatches) that match your interests.

  • Marketing & Communications: To send you promotional emails, special offers, and newsletters (you may opt out at any time).

  • Website Improvement: To analyze usage trends, maintain website security, and improve our store’s functionality.

  • Legal Compliance: To prevent fraudulent transactions, monitor against theft, and comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with trusted third parties in the following situations:

  • Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing (e.g., M-Pesa, card processors), parcel delivery/courier services, email hosting, and data analytics.

  • Business Transfers: If Kattason Enterprise is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that business deal.

  • Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or to protect the rights, property, or safety of Kattason Enterprise, our customers, or others.

4. Data Retention and Security

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or alteration. Our website utilizes Secure Socket Layer (SSL) encryption to protect your data during transmission. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

5. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

  • Essential Cookies: Required for the operation of our website (e.g., adding items to your shopping cart or logging into secure areas).

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.

  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our website and advertising more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Your Data Protection Rights

Depending on your location, including under the Kenya Data Protection Act, you have specific rights regarding your personal data:

  • Right to Access: You can request copies of your personal data.

  • Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure: You can request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Kattason Enterprise (e.g., links to specific brand warranty pages). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Kattason Enterprise

  • Location: Luthuli Complex Building (Tecno Carlcare Service Building, Luthuli Avenue), Nairobi, Kenya

  • Phone/Hotline: 0714 548 987

  • Email: kattasonenterpriseltd@gmail.com